Competing Vision of Health Care Administration among Stakeholders Literature review

Competing Vision of Health Care Administration among Stakeholders - Literature review Example Health care entails the provision of health services to human beings (Edwards, 2010). Having quality health care services is important for patients and in raising the reputation of hospitals. That is, this subject is highly essential in ensuring that patients get access to the best services (Edwards, 2010). However, as clarified earlier, for the hospitals to achieve this goal, its leaders have to play a huge role in the daily operations of hospitals. It is worth noting that different health care stakeholders in hospital administration share different competing visions, which bring in a subject of great concern in the standards at different hospitals (Edwards, 2010). One of the subjects that the administrators have varied sets of views about is on health care insurance reforms particularly. These reforms are very important in reducing the amount of charity care and Medicaid expenses. The president of the Center for Studying Health System Change, Mr. Ginsburg indicates that there is variable uncertainty on the expected hospital reforms. That is, it is unfeasible to have a simple and fast reform on insurance of health care. Additionally, he says that the aforementioned reforms will vary from state to state and that there are great chances of hospitals experiencing high growth in the number of patients that go for Medicaid (Edwards, 2010). However, Ginsburg goes ahead to point out that, sooner rather than later, hospitals are going to face significant changes in the delivery of care. Precisely, he warns that, with better coordination of care, then, there is a very good chance for hospital care to undergo a decline in the near future.

Contingency Perspective Of Leadership Essay Example | Topics and Well Written Essays - 750 words

Contingency Perspective Of Leadership - Essay Example Leadership is considered as a controlling power that is bestowed on a person to achieve certain aims. The leader, having specific aims, is now responsible to achieve those aims. There are a number of leadership perspectives available to individuals. A true and successful leader, however, is the one who realizes the suitability and effectiveness of certain leadership style on the team and environment he is working with. Contingency perspective of leadership provides such a mechanism where leaders have to be flexible in their attitudes, working and demands. This perspective involves the analysis of situation on which the leader has to decide on things. The contingency approach of leadership is associated with the path-goal theory more closely than others (Dubrin, 2001 pp. 32-34). The path-goal theory follows the same idea as defined in the expectancy theory of motivation. The main idea is the relationship or connection between the leaders behaviours on employee participation and perfor mance in achieving the tasks assigned to them. The path-goal theory is more inclined towards the rewards in order to attain higher motivation of employees and higher performance efficiency. Path-goal theory emphasizes on servant leaders, who are less dominating and more helpful. The leaders working under the contingency perspective of leadership are more like coaches, facilitators and guides to the employee team. Directive leadership which points towards the task-oriented leadership. The leader explains the task clearly, provides a framework to follow and describes the standards against which the performance would be measured. This style of leadership use rewards and payments as a tool of motivation. Supportive Leadership may also be termed as people-oriented leadership. The leader following this style is supportive in actions, words and behaviours. A supportive leader is respectful, honest and pleasant with the employees. Having a friendly attitude,

Investment & privet banking Essay Example | Topics and Well Written Essays - 3250 words

Investment & privet banking - Essay Example ts of the developing countries but to those markets that are exposed in high risks because of their structure – for example the USA market is a risky one as USA is a global center of commerce; at the next level, USA has an extremely high export activity which means that appropriate mechanisms need to exist for the management of the relevant funds. Particular reference is made to the USA market because the specific market is closely related with current recession – a phenomenon that led to the need for immediate update of existing investment practices. More specifically, the last decade the firms operating in the US financial sector have promoted a specific investment tool: the sub-prime loans. These financial products were initially considered as an appropriate solution for a high profit; however, the potentials for repayment of the loans on which these products were based were not taken into consideration. At the same time, a specific framework of banking activities wa s formulated: the private banking (or wealth management). Private banking has been a secure (alternative) solution for those investors that would like to increase their wealth through innovative investments decisions and proactive investment planning. Indeed, the private banking helped the market to be kept stable when the recession was initially developed – in early 2008. However, the private banking has a weak point (which is considered also as its advantage): it is provided only to customers with high investment ability (those customers that their wealth is extremely high). When the recession first appeared the private banking, as noted above, helped to minimize – as possible – the effects of the crisis. However, it was soon proved that investors that had chosen the specific mode of banking support had suffered severe financial losses. Managers in the banking sector worldwide started then to integrate the private banking in other sectors of their organization s. The specific issue has

Ethical Dilemmas Essay Example | Topics and Well Written Essays - 500 words

Ethical Dilemmas - Essay Example At such junctures, there are times when overlooking the important details or critical details seems to be favored than doing one’s own due diligence. This ethical dilemma usually occurs between having to submit some degree of research by the given deadline. Of course, this leads to the outcome that a research itself is half-baked or lack of useful content for it. Of course, this was done so that the paper can reach the acceptable deadline. Having to do any further research beyond the set or acceptable deadline may prove to be very problematic itself. To overcome such a dilemma, it would be wise to do ahead with the necessary preparations for researching and plan or schedule the steps for the research to be taken. Being organized with a proper working schedule helps prevent any researcher from being placed into the dilemma between giving an unsatisfactory research work or having the paper not being accepted due to tardiness. No matter how simple a research work can be, always be prepared ahead of time. Another ethical dilemma one faces in doing research work is by making the research too personal in nature that it is merely biased. Biased research occurs when a researcher has personal preferences regarding an issue within the subject matter and will focus on supporting that point solely. There is no problem in having a personal stake in doing one’s research since it allows an individual to share personal insights and opinions regarding the issue at hand. In fact, having a personal voice and perspective in a research paper is what will add a level of interest and unique color in its ideas. However, focusing solely on one issue while neglecting other points in the research would lead to an insufficient result and conclusion. Being biased not only shows lack of understanding for research, it also shows a lack of academic acumen. To deal with this, a researcher must make a mindset to be as objective as possible. Research requires taking data and

How to Manage Emotions in Airport Customer Services Essay

How to Manage Emotions in Airport Customer Services - Essay Example The most global definition of emotion draws from systems theory, identifying emotion as a multiattribute process that unfolds over time, with the attributes unfolding at different rates (Paynee & Cooper 2007). Emotions attributes are manifest in multiple channels (experiential, physiological, expressive, cognitive, and behavioral), and the channels themselves are loosely coupled such that measures of different emotion attributes (such as self-report and physiological) may not correlate highly. Following McDonagh et al (2003): 'The cognitive, functionalist position on emotion posits that emotions serve an adaptive function. In this view, emotions are considered the mechanisms that signal when events go wrong" (p. 9). In airports, emotions influence the occurrence and course of altruism, creativity, learning and memory, social perception and interaction, social comparison, resource allocation, self-evaluation, moral reasoning, attraction and liking, attributions and expectations, judgm ent and decision making, self-regulation and coping, irrational beliefs, and rumination. In addition, emotion is directly relevant to understanding specific topics central to I/O psychology, such as job satisfaction, worker motivation, and understanding how job characteristics (such as personal control) contribute to important outcomes, such as productivity (Paynee & Cooper 2007). The interviews with Samuel Keiley, a customer service manager and Adam Marks, a . a receptionist, allow to identify the main problems and techniques used by airport HR department to manage emotions and stress. in the interview, Adam Marks admits that anger and aggression are the main feelings experienced by customer service during a day. Because the organizational environment is largely shared, situational effects cannot entirely explain aggression. Individual differences have an impact, a statement that is not only consistent with several theories of aggression but is also supported by considerable research. Many employees feel trait anger which means "the disposition to perceive a wide range of situations as annoying or frustrating, and the tendency to respond to such situations with more frequent elevations in state anger" (Reeve 2004, p. 76). When people high in trait anger encounter an ambiguous situation, their default interpretation is one of threat or attack. Also, the anger they feel tends to be more intense and may not easily dissipate. Also, the interviewees admit that impulsiveness is also a problem for many customer service employees. Low control is to act quickly without thought or concern for the future, reacting on emotions with little reflection. Mot of these reactions and situations are caused by clients who demand additional services or feel frustration or anger. In general, customer service employees constantly regulate their emotions and emotional expressions while interacting with customers. Hochschild (1983) mentions this form of work as having positive outcomes for the organization, but requiring effort from the employee that is often overlooked. Front-line service workers expend more effort when they have feelings that are incongruent with the friendly displays required of them. Thus,

Ethical hacking Coursework Example | Topics and Well Written Essays - 2000 words

Ethical hacking - Coursework Example This note will self-destruct after you have read it. Or you could delete the note yourself ? Coursework Please complete this first section Your name Your Name Preferred email address Your working email address Lab Day Your Lab Day Lab Time Your Lab Time Please leave the remaining entries blank on this page, especially the red and yellow ones. They are the marking scheme for the coursework and as such must not be changed. The following marks cover most exercises. The marks will be averaged across your work, so that if you have some good and some bad labs they will balance out to an 'average' mark. Mark Specific Comments on individual lab exercises Description of Exercises [8 – 10] Excellent [5 – 7] Good but incomplete [3 – 4] Lack of clarity or content [1 – 2] Very Poor [0] No description /10 Method/Structure [41 - 50] Ideal content/structure [31 - 40] Very good content/structure [21 – 30] Good content/lacking some clarity or structure [11 – 2 0] Adequate/lacking content [0 – 10] Misleading/incorrect methods or structure /50 Activity and Results [19 - 20] Excellent [16 - 18] Covered well [10 - 15] Good, missing some elements [0 – 9] Very poor or missing most elements /20 Reflection [16 – 20] Excellent including related thoughts/ideas [11 – 15] Good, many areas covered [5 – 10] Relates only to lab outcomes with lack of personal insight [1 -4] Lack of depth of reflection / limited content [0] No reflection /20 Total /100 Lab Description Lab 2 - Essential TCP/IP tools Description of exercise Date lab undertaken: 15th October 2008 Operating System: Windows XP (state service pack) Exercise Description: [Describe the lab activity here. You should consider adding more than just my brief description.] Upon completion of this lab students will be familiar with a number of useful TCP/IP related tools and how to use said tools for diagnosing TCP/IP related problems. Method In this Lab we were intro duced to the tools used to identify where problems may be occurring on the network. The lab consisted of several activities that included the use of the following utilities: CMD to enable a command line window, IPCONFIG to check and change the status of network adapters, and finally PING to identify if the machine was able to verify connections between hosts. Lab setup The PCs in ASG21 were connected to the Internet and there was no specific configuration required. Activity Finding out what you IP settings are Tasks Detail of activity 1 Use cmd to open a command line window 2 Use ipconfig /all to identify the network adapter settings 3 Record the settings returned from ipconfig /all Activity Results Tasks Result. Give reason if result is FAIL. 1 PASS Successfully open a command line window using cmd 2 PASS Successfully used ipconfig /all to show the network adapter settings. 3 Details can be seen in the screenshot below Activity Setting the IP Address on your computer Tasks Detail o f activity 1 - 7 Use windows control panel to investigate and change the IP address from being dynamic to static. 1. Open control panel. 2. Select network connections 3. Select required connection. 4. Select the properties. 5. Select TCP/IP settings 6. Assign a manual IP address and apply it. 7. Once the address has been assigned, run IPCONFIG /ALL in a command line window to check that it has been changed.

How to Manage Emotions in Airport Customer Services Essay

How to Manage Emotions in Airport Customer Services - Essay Example The most global definition of emotion draws from systems theory, identifying emotion as a multiattribute process that unfolds over time, with the attributes unfolding at different rates (Paynee & Cooper 2007). Emotions attributes are manifest in multiple channels (experiential, physiological, expressive, cognitive, and behavioral), and the channels themselves are loosely coupled such that measures of different emotion attributes (such as self-report and physiological) may not correlate highly. Following McDonagh et al (2003): 'The cognitive, functionalist position on emotion posits that emotions serve an adaptive function. In this view, emotions are considered the mechanisms that signal when events go wrong" (p. 9). In airports, emotions influence the occurrence and course of altruism, creativity, learning and memory, social perception and interaction, social comparison, resource allocation, self-evaluation, moral reasoning, attraction and liking, attributions and expectations, judgm ent and decision making, self-regulation and coping, irrational beliefs, and rumination. In addition, emotion is directly relevant to understanding specific topics central to I/O psychology, such as job satisfaction, worker motivation, and understanding how job characteristics (such as personal control) contribute to important outcomes, such as productivity (Paynee & Cooper 2007). The interviews with Samuel Keiley, a customer service manager and Adam Marks, a . a receptionist, allow to identify the main problems and techniques used by airport HR department to manage emotions and stress. in the interview, Adam Marks admits that anger and aggression are the main feelings experienced by customer service during a day. Because the organizational environment is largely shared, situational effects cannot entirely explain aggression. Individual differences have an impact, a statement that is not only consistent with several theories of aggression but is also supported by considerable research. Many employees feel trait anger which means "the disposition to perceive a wide range of situations as annoying or frustrating, and the tendency to respond to such situations with more frequent elevations in state anger" (Reeve 2004, p. 76). When people high in trait anger encounter an ambiguous situation, their default interpretation is one of threat or attack. Also, the anger they feel tends to be more intense and may not easily dissipate. Also, the interviewees admit that impulsiveness is also a problem for many customer service employees. Low control is to act quickly without thought or concern for the future, reacting on emotions with little reflection. Mot of these reactions and situations are caused by clients who demand additional services or feel frustration or anger. In general, customer service employees constantly regulate their emotions and emotional expressions while interacting with customers. Hochschild (1983) mentions this form of work as having positive outcomes for the organization, but requiring effort from the employee that is often overlooked. Front-line service workers expend more effort when they have feelings that are incongruent with the friendly displays required of them. Thus,